Serving San Antonio & Surrounding Areas

Resolutions & Help

If your system is 15+ years old, an investment in a new system that is properly designed, installed and maintained will more than pay for itself in a short time and will provide you with quiet, trouble-free operation and years of comfort. Each client and their HVAC system’s needs are different. Southern Comfort will bring to its clients’ attention any deficiencies that may exist within their system and will present both short and long-term options so you are able to make informed and educated decisions regarding your equipment and its needs.

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Many customers do not realize that all of the major trades are governed by regulating government agencies to ensure professional standards in all business dealings. If you have paid for a repair and feel you have not been given the services you paid for (i.e., if the repair did not resolve the problem or your equipment is in worse shape after the technician left your home, etc.), you can file a formal complaint with the Texas Department of Licensing & Regulation at: http://www.license.state.tx.us/ or write to them at:

Texas Department of Licensing and Regulation
P.O. Box 12157
Austin, Texas 78711
Telephone: (512) 463-6599
Toll-Free (in Texas): 800-803-9202
Fax: (512) 475-2871
Relay Texas-TDD: (800) 735-2989

An investigation will be conducted and the appropriate action taken.